Cancellation Form – Duckland Swim School

How to Cancel Your Enrolment

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Step 1: Access Your Account

Log in to your IClassPro account to begin the cancellation process. Navigate to the ‘Accounts’ section. Choose the specific student you want to cancel.

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Step 2: Choose specific student

Choose the specific student you want to cancel and select ‘Enrolment’. Click the ‘drop enrolment’ button.

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Step 3: Request Cancellation

Choose your drop date (minimum 14 days notice) for a staff member to approve.

Need Help with Your Cancellation?

If you have any questions or need further assistance with your cancellation, please don’t hesitate to reach out. Our team is here to help ensure a smooth process for you. Click the button below to get in touch with us today!

Google Rating

5.0

Based on 53 reviews

Duckland Swim School - Hillcrest

5.0

Chelsea Miller

02:43 21 Sep 24

We recently enrolled our son at Ducklands and he absolutely loves his swimming lessons. Before finding ducklands, we had trialled other swim schools in much larger facilities but each time, our toddler would get overwhelmed with the class size and all the noise. He has progressed so well at ducklands, he loves his teacher Miss Sophie and can hardly wait to get in the pool. He has a confidence now that I had never seen in him before we started our lessons here.We highly recommend ducklands! ❤️

Johann Magnus Xavier

12:21 26 Oct 23

I've been sending 2 of my daughters here for over a year now and they both love it. You know from the moment you step in here that everyone from the owners, reception and teachers care deeply about the kids and teaching them properly. My daughters both love going for swimming and are learning fast. And any issues or questions are addressed very quickly. If you are on the lookout for a good swim school then look no further.

SARAH

01:18 01 Jun 23

Highly recommend this place. Swim instructor all super nice and welcoming. Great place to learn and amazing environment

Ailie Hollyer

08:42 11 Dec 22

We left Ducklands about a year ago due to moving homes and it being just a bit to far away. However a year later anytime we have to drive past my daughter still asks if we can go in and say hello, she loved Miss Naomi, and we haven’t been able to find another swim school that compares. I highly rate ducklands and Miss Naomi, she worked really well with the children and we were sad to have left.

Amos odhiambo

10:04 06 Aug 22

Look no further! Duckland swim school is the best school you can ever ask for or be there to be taught how to swim.The owner and the staff are very welcoming and they always have smile on their faces that give you confidence and you know this is an excellent environment to excel 😃.I never swam before as an adult but Duckland and their staff took me under their wings as a beginner and by the end of my 3 months lessons taught by miss Cherise one of my favorite instructor I was able to build my confidence in water, master the swimming basics and be able to swim. I was super thrilled and definitely I would recommend Duckland swim school 😃.Personally I would like to thank the following Staff Nemo, Cherise and Lily for their contributions and hardwork. Keep the good work flying high up in the sky 😃💗!!

Kirsty Smith

04:11 16 Jun 22

Latoya Betham

07:58 19 May 22

Alka Singh

04:04 08 Jan 22

Been at ducklands for 6 months and it’s been amazing! This boutique style swim school genuinely cares about the babies and helping their learning and development! Really good education around pool safety! And the team are amazing, so friendly!!! We love our swimming days!

John Calder

13:10 20 Dec 21

We really like Duckland Swim School for our 8-month-old. The facilities are clean and the pool is always a good temperature. We have been taking our son to lessons since he was around 6 weeks. Both him and I find the lessons fun and educational, Miss Natalie is a fantastic teacher! I Definetly recommend Duckland, especially for kids.

Matt VB (MVB)

00:40 30 Oct 21

Jean Harding

04:54 11 Sep 21

Ms. Nemo and the team at duckland swim school are just fabulous! Friendly, accommodating & professional service with clean facilities. Booking and changing lessons are easy. 5 star service. Thankyou

Ela Dani

23:48 27 Aug 21

Ravin Lal

20:59 17 Jul 21

An absolutely wonderful swim school!We approached Duckland after failures at 4 other swim schools as our 5 yr old son was totally terrified with water due to a swim lesson gone wrong at the first swim school.Ms. Nemo is an absolute gem in giving us all the encouragement and support, especially to our child, with all the patience and care. Our son was able to overcome this fear with continuous individualised attention and care by Ms. Nemo and her experienced staff including Ms. Chantelle, Ms. Hannah and Ms. Naomi. Our son was able to be comfortable in less then 3months and this has been a huge achievement for our son, and all the credit goes to Ms. Nemo snd her wonderful team. Our son has now advanced to the next stage of the swim class and we are delighted to see that.The school is at a convenient location with lots of parking space, the facilities are fabulous, neatly laid out, spacious and has a play area for kids. the staff are very welcoming, friendly, caring and homely. We also love those lovely and inspiring quotes that Ms. Nemo regularly writes on the white board at the school.I will highly recommend Duckland Swim School to any family who will like to have the best swim school snd instructors in Brisbane for their children.I also commend and thank Ms. Nemo and her Duckland Swim School team for all the hardwork and care they put in to ensure a safe and effective learning experience for the kids.I wish you all the very best.

Jessica Butler

23:02 28 May 21

My daughters have absolutely loved duckland! We had been to another swim school previously and they just were so bored after 5 minutes but the wonderful swim teachers at duckland had both my girls captivated and listening the whole time. I recommend this company to anyone who wants to support a fantastic & caring family owned swim school ❤

Kirsty Philpot

00:52 16 Apr 21

Sean Bradley

05:07 26 Mar 21

Very good swim school, staff is friendly, easy parking, multiple facilities for changing the young ones and showers

Amber Marris

11:38 27 Jan 21

Our daughter has been going here for 6 months and we absolutely love it. Ms Naema is amazing at what she does, she is so attentive to the babies/children and so intune she is a brilliant instructor!! We definitely plan to keep bringing our daughter along.

Keats & Gridley

01:53 23 Jan 21

My child has been going here since 6 months old and she loves it and the teachers are really good and informative

Kartik Kumar

01:43 20 Dec 20

Colleen Teong

18:44 24 Nov 20

The most caring and amazing swim school. The staff are caring for those who have children who have anxiety just like my boys. They are also very affordable for pricing. Definitely worth checking out. My boys will miss their swimming teachers.

Zaid Hakim

06:11 18 Oct 20

Excellent training environment. Ms Naomi is great at instilling confidence in kids. Had Ms Abby and Ms Naeema (hope I got the names correct) also took some lessons for our daughter. All are capable instructors and great with kids.The pool is heated and raised. Plenty of places to sit, although near the pool there's limited spaces due to social distancing. It is regularly sanitzed and mopped to avoid incidents.There is a tiny play area for non swimming kids too.They also have a mini shop at the front to purchase swimming accessories and munchies.Overall we enjoy coming here, my daughter enjoys learning with them. I would recommend to anyone who has a child and is interested in swimming lessons for them.

Krunal Berawala

23:46 31 Jul 20

Shell Shell

03:00 23 Jun 20

Amazing swim school with top swimming teachers, look no further this team is the best.

T M

09:09 30 May 20

My kids went here for a short time, unfortunately, but it was an absolutely amazing experience for them, they learnt so much! I love the swim teachers as they recognize any obstacles that my kiddies faced and were opened to me about how they will do things and what they noticed my kids were good at and needed help with 😊 they are very patient 😊 my kids are a bit out there 😂 but the teachers were understanding of this and helped them learn in a fun way!!! I wish we didn't have to stop coming as we were looking forward to returning when everything opened 💔💔💔 Thank you all so much 😍😍 oh and if you ever have any questions Nemo is always happy to answer them so don't be scared to ask 😍😍 Thank you for helping us with their swimming 😍😍 we are definitely going to miss it!! 🌊🌊

Dianne Bulowski

08:48 23 Mar 20

Thank you soooo much to Miss Naomi & Nemo! My 3 year old was absolutely terrified of water to start with & you are so patient & giving him the water confidence to get over his fear. We appreciate all that you do & thank you for all your bubbliness & hard work. He really looks forward to his weekly lesson. To anyone looking for an excellent swim school please have trust in my review :)

Brad Donald

01:25 11 Mar 20

Our son swims here twice a week, and has excelled since learning to swim with Miss Naomi and Miss Abby,A very happy and family friendly atmosphere, Small class sizes that gives the kids the one on one attention to ensure they dont get left behind,For those people with multiple childrenthe have a well equipped play pen that keep the kids busy when theyre not in the pool..

Andrew Shannon

03:07 22 Feb 20

Nemo and the team are wonderful, small groups means the kids get more time in the water learning, my kids have come a long way in such a small amount of time, excellent service and communication is top notch

Philine Matzner

20:21 16 Feb 20

Fabulous teachers with attention to detail, using so much imagination and love during the lessons - my daughter was scared to go under water and to try to swim by herself- she is now a confident little fish in the water and can’t thank them enough! I can’t recommend them highly enough! Pool is very clean as well as facilities! Another bonus there is a huge fenced play area for little ones to play in!

Amy S

20:20 21 Jan 20

Duckland swim school is amazing! All instructors are really professional and friendly. My daughter loves to go swim lessons. The facility is really clean. Highly recommended!!

Kyung Soo Park

11:03 20 Jan 20

katie edie

05:43 18 Dec 19

Absolutely fantastic teachers! Very clean. Pool is lovely! My kids were all very beginner level at the start and I was so incredibly impressed with their progress in just a couple weeks! Definitely recommend this swim school!!!!

N Carberry

04:49 14 Dec 19

Couldn't reccomend Duckland Swim school more highly! Such a friendly & welcoming environment. Miss Nemo and Miss Noami have been fantastic. Our 2yr old who only started in October has so much confidence in the water thanks to their patience, time and techniques. He just loves his swimming lessons!

Davinder Sangha

05:33 04 Dec 19

Amazing staff and professional teachers. My son has improved so much in just one term and my 18 mth old loves being in the water and learning to swim. Kids play area an added bonus to keep kids busy while you get things sorted. Highly recommend Duckland Swim School for children's of all ages.

Chanelle Cash

01:21 21 Nov 19

Duckland swim school is amazing!! My daughter loves Miss Naomi and Miss Nemo! They have been incredibly patient and accommodating with our families needs and I can’t thank them enough. The facilities are fantastic, you get straight out of the pool with easy access to change tables and change rooms and before your class there is a kids area to play. My daughter had shown great progress and has so much fun and is very confident in the water now. I am incredibly happy with Duckland Swim school and can’t recommend it enough.

BT Austin

09:26 05 Nov 19

Very good clean facility! Pool is impeccable all the time. The teachers and staff are lovely to deal with! Highly recommend!!!

Sandy V

00:08 14 Oct 19

Staff are kind and attentive. Small classes means that my toddler was taken care of in a way that he progressed and fwlt confident in the pool and happy to be at swimming lessons. Ms Nemo and Ms Naomi are so kind and you can tell they love their jobs!

Amanda Clarke

05:03 13 Oct 19

We love this swim school. Small class sizes with only one class in the pool makes for a fantastic learning environment. Miss Nemo is a lovely teacher and so good with the kids. Parking is easy, facilities are clean and there is a great play area for kids while they are waiting.

Queenie Kidpalos

09:44 20 Sep 19

I learned a lot of swimming techniques from my swimming instructor! Very professional and friendly! Thank you so much!

Nikylah Polley

07:38 18 Sep 19

Amazing swim school!!!I started my daughter here at just over 3 months old, because she loves water. She loves the school, the ladies here are so great with babies and welcoming. Cannot recommend enough

Jessica Halliday

12:17 07 Aug 19

could not recommend this school highly enough! Our daughters confidence and skills have come such a long way from when she first started. The teachers are so great, and this school has such a warm and welcoming environment to all their students and family. We love watching the classes week in and out and wouldn’t change for the world! The teachers really know how to connect with the kids, and the improvements and enthusiasm we see are a clear reflection on this.Facilities are great! Location is convenient, parking is always available. Timetables are very accomodating. If you are looking for a great school - this is the one!

Chelsea Clark

12:50 05 Aug 19

We highly recommend Duckland, Miss Nemo and Miss Naomi have been so great with my son, they make swimming fun! The water is always a great temperature and with heating in change rooms it’s perfect all year long! Location is very easy to get too, and always plenty of parking(even on weekends).

Claire Smith

11:57 25 Jul 19

Nae

01:45 21 Jul 19

Kirra Crozier

00:23 20 Jul 19

N C

23:56 19 Jul 19

Family friendly swim school with excellent staff who really know how to connect with your child, make them feel safe and nurture them in their swimming skills. They also have an enclosed play area with plenty of toys for babies and toddlers which is super convenient when you have multiple children attending class at different times.The pool is heated and they even have heated towel racks! Individual change rooms are great for privacy and there's plenty of change tables for babies.Always prompt replies to all correspondence and easy to organize make up classes too. Highly recommend this swim school.

Sam Lu

11:19 19 Jul 19

Nice and clean facility, friendly staffs!! Great for my lil one.

Rob Rogers

07:51 19 Jul 19

Fantastic swim centre that takes great care of the kids! Our little girl feels so comfortable there and is learning quickly due to small classes. Highly recommend!

Allyce & Jay Vandaal

07:40 19 Jul 19

We love Duckland! Miss Naomi is great with our son, and I’ve seen so much improvement in him over the last few weeks. The location is also great. While other pools are kind of stuffy while you wait, Duckland has the pool fenced off and a great waiting and changing area. The water is always perfect temperature and the room air conditioned. Highly recommend.

Raquel Abrahams

00:26 22 Jun 19

So Glad I stumbled across Duckland swim school. My 2 boys have thrived here quickly with teaches who care about them and their swimming journey. The facilities are always spotlessly clean, warm throughout winter, (with heaters above the change tables) and the pool is warm for the kids. There is a great gated area for children to play, and the staff are so friendly and always happy to help with anything. The best swim school we have found.

N. Jarzynski

00:30 01 Jun 19

5 star!Really clean and well thought out facilities, gated kids play area, lovely warm showers, plenty of change tables and change rooms, small class sizes and only one class at a time, great variety of toys and swim Aides, heaters on in winter, instructor gives clear instructions, the list goes on!The thing I like the most is walking in and being made to feel like family. My daughter took to the instructor and the owner right away, they are just wonderful!!!

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Facebook Rating

5.0

Based on 4 reviews